Microsoft Dynamics 365 is an important piece of software that is widely used in the business community. This business application has become very useful and it makes it possible for teams to collaborate in various ways while improving efficiency. However, it isn’t perfect and many have noted the lack of post-deployment support that is available. Keep reading to learn more about the positives of Microsoft Dynamics 365 as well as the negatives.
What Is Microsoft Dynamics 365 All About?
Microsoft Dynamics 365 is meant to be a next-generation business application that makes use of cloud technology. This is a platform that manages to unify both ERP and CRM capabilities. In theory, it should allow users to work seamlessly across many fields such as customer service, sales, marketing, financials, and more. It has gained popularity among businesses that are seeking to digitally transform their business to solve modern challenges.
One of the best features of this business application is how consistent it is no matter what platform you’re using. This application is quite secure and it goes a long way toward increasing productivity. Employees can work more efficiently by using these tools and you’ll also be able to make informed decisions due to the included intelligence features that can act as a guide. This is an adaptable business application that is useful for multiple purposes and businesses should be able to tailor things to suit specific needs.
The Downside
The downside of this business application is that there is a lack of post-deployment support available. This hurts the overall appeal of the application due to not being able to expect a lot of help from Microsoft. Although aspects of this application are very intuitive, you might run into certain problems. If you have issues with implementation, then customer support won’t be too keen on helping you, which is a shame.
The post-deployment support has been found lacking and many businesses have noted that improvements need to be made. What Microsoft Dynamics 365 does well might make it worthwhile, but customer support is a huge part of the package. They do a good job helping to solve technical issues, but more nuanced problems haven’t been supported nearly as well. Part of this problem could be due to the platform constantly improving and it can be hard to have someone know every aspect of the application when there are many moving parts, so to speak.
The Verdict
Overall, Microsoft Dynamics 365 is a great business application that still has room for improvement. The post-deployment support is not as good as it should be, but there is a chance that things could improve over time. The usefulness of this application makes it worth checking out and it could be a game changer for your business. Just understand that not everything is perfect when it comes to support.